Shipping policy
Shipping Policy
Last updated: January 1, 2025
| Shipping Cost | Free |
|---|---|
| Shipping Area | Germany only |
| Handling Time | 1–2 business days (Monday–Friday) |
| Transit Time | 5–6 business days |
| Estimated Total Delivery | 6–8 business days |
Free Shipping
All orders ship free within Germany. There is no minimum order value required.
Order Processing
Orders are processed on business days (Monday–Friday), excluding public holidays. Orders placed on weekends or public holidays will begin processing the next business day.
Tracking
Once your order is dispatched, you'll receive a confirmation email with a tracking number. If you haven't received a shipping confirmation within 3 business days of ordering, please contact us at support@selagar.com.
Delivery Issues
If your order is marked as delivered but hasn't arrived, or if it arrives damaged, contact us at support@selagar.com within 7 days of the expected delivery date. We'll investigate and resolve the issue promptly.
Address Accuracy
Please ensure your delivery address is complete and correct when ordering. Selagar is not responsible for delays or failed deliveries caused by incorrect address information provided by the customer.
For shipping questions, contact support@selagar.com or call +49 5059 310192.