Frequently Asked Questions

What kind of products does Selagar sell?

We sell vintage products — items with history, character, and unique aesthetic appeal. Each listing includes detailed descriptions and photographs.

Are the products new or used?

Our products are vintage items. While they may be pre-owned or old stock, we only list items in good, presentable condition. Any notable signs of age or wear are disclosed in the product description.

Do you offer free shipping?

Yes — we offer free standard shipping within Germany on all orders, with no minimum order value required.

How long will my order take to arrive?

Orders are processed within 1–2 business days (Monday–Friday). Transit typically takes 5–6 business days after dispatch. You will receive a shipping confirmation with tracking information once your order is dispatched.

Can I return an item?

Yes. We accept returns within 30 days of delivery for both defective and non-defective products, at no cost to you. Contact us at support@selagar.com to initiate a return.

Can I exchange an item?

Yes, we accept exchanges. Contact our support team with your order number and the item you'd like to exchange for, and we'll guide you through the process.

How long does a refund take?

Once we receive and inspect your returned item, refunds are processed within 5 business days to your original payment method.

How can I reach customer support?

Email us at support@selagar.com or call +49 5059 310192. We respond Monday through Friday during business hours.

Is my payment information secure?

Yes. We use SSL encryption and all payments are processed through secure, PCI-compliant payment providers. We do not store your full card details on our servers.